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Revisiting Data Quality Resources
These are the notes and recording from the 2020 Virtual KM Users Group Revisiting Data Quality session.
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These are the notes and recording from the 2020 Virtual KM Users Group Revisiting Data Quality session.
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These are the notes and recording from the 2020 Virtual KM Users Group Engagement Tracking and Scoring session.
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This resource includes the agenda, notes, and recording from the 2022 KM Virtual Users Group session Engagement Data: Beyond Transaction.
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2023 KM Users Group session: Management Tools and Practices. While much of our knowledge management work is technical, without great interpersonal practices and project management tools in our toolboxes, the technical work can’t move forward. In this session, we heard from KM Partners who shared their candid experiences about implementing tools and practices at their PSOs.
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These are the notes and recording from the 2020 Virtual KM Users Group 101 Communication Tools session.
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These are the notes and recording from the 2021 Virtual KM Users Group session Email Deliverability with Allison Jai O'Dell.
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These are the notes and a recording from the 2020 KM Users Group session titled Best Practices for Onboarding and Training New Staff session.
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These are the agenda, notes, and recording from the 2022 KM Virtual Users Group session Getting Started with Migrating Salesforce Automation to Flows.
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These are the agenda, notes, and recording from the 2022 KM Virtual Users Group session Sending Email from Salesforce.
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