Support from the KM Community
KM Office Hours
Office Hours are held bi-weekly on Wednesdays every month (with a few bonus calls sprinkled throughout the year). We offer a “programmed” call each month where we explore a learning topic together and an “Open Floor” call where everyone is welcome to bring their questions. Platform updates, knowledge sharing, and community building are all crucial aspects of Office Hours.
The programmed calls feature knowledge sharing from the Forum, KM Partners and our Collaborative vendors. Not all calls will be recorded - when there are demos or screenshares, we will record the call and add it to the website.
All KM Key Contacts (those who lead KM work for their respective organization) plus any other staff at KM Partner organizations who are interested, can attend Office Hours. If you are a KM Partner and need to be added to Office Hours calls, please contact the Knowledge Services Team at km@unitedphilforum.org.
KM Slack Workspace
The KM Collaborative Slack Workspace is a space for channel-based peer communication. You can use Slack to:
- Search for answers to your questions
- Follow up on a message thread where a similar issue was solved
- Ask questions about the Forum’s Drupal Distribution and Salesforce Package
- Continue discussions started during Office Hours
- Respond to requests for feedback and recommendations from your peers
- React with an emoji to acknowledge a message and boost support
If you are a KM Partner and have questions about the KM Slack Workspace, please contact the Knowledge Services Team at km@unitedphilforum.org.